Helpdesk Supprt Technician
Computer Troubleshooters-Toowoomba West
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Computer Troubleshooters Toowoomba West is seeking a customer-focused Helpdesk Support Technician to join our growing IT Services team in the Darling Downs region. You will provide remote and onsite support to a diverse client base, troubleshoot hardware and software issues, and help deliver exceptional customer service.
Ideal candidates have 1–2+ years in a helpdesk or similar IT support role, experience with Windows PCs or Macs, knowledge of home/small business networks, and excellent
Qualifications
- 1–2+ years' experience in a Helpdesk or similar IT support role.
- Experience troubleshooting Windows PCs and/or Apple Macs.
- Knowledge of home and small business networks.
- Excellent verbal and written communication.
- Current Australian Driver's Licence.
Responsibilities
- Provide remote and onsite support to a diverse range of clients.
- Troubleshoot technical issues and assist users with hardware and software problems.
- Deliver exceptional customer service and clear explanations of solutions.
Skills
Job description
Computer Troubleshooters Toowoomba West is a growing IT Services provider delivering consulting, support and managed services to homes and businesses throughout the Darling Downs.
We're looking for a passionate, customer-focused Helpdesk Support Technician to join our team. If you enjoy solving technical problems, helping people, and working with a wide range of technologies, we'd love to hear from you.
As a Helpdesk Support Technician, you'll provide remote and onsite support to a diverse range of clients. No two days are the same. You'll troubleshoot technical issues, assist users with hardware and software problems, and help deliver exceptional customer service.
You're naturally curious about technology and genuinely enjoy helping people. You can diagnose problems efficiently and explain technical concepts in plain English rather than confusing jargon.
You take pride in delivering professional, friendly service0.0 and are committed to finding the right solution for every customer.
- 1-2+ years' experience in a Helpdesk, Service Desk or similar IT support role
- Experience troubleshooting and supporting Windows PCs and/or Apple Macs
- Knowledge of home and small business networks
- Excellent verbal and written communication
- Current Australian Driver's Licence
You don't need experience in everything, but exposure to some of these technologies will be highly regarded:
- Microsoft 365 administration and support
- Desktop hardware and software troubleshooting
- Windows operating systems
- Antivirus and endpoint security solutions
- Active Directory
- IP networking and network services
- Firewalls and cyber security solutions
- Backup software and disaster recovery solutions
- Mobile device support (Android, iPhone and iPad)
- Remote support and helpdesk ticketing systems
Computer Troubleshooters Toowoomba West is a growing IT Services provider delivering consulting, support and managed services to homes and businesses throughout the Darling Downs.
We're looking for a passionate, customer-focused Helpdesk Support Technician to join our team. If you enjoy solving technical problems, helping people, and working with a wide range of technologies, we'd love to hear from you.
As a Helpdesk Support Technician, you'll provide remote and onsite support to a diverse range of clients. No two days are the same. You'll troubleshoot technical issues, assist users with hardware and software problems, and help deliver exceptional customer service.
You're naturally curious about technology and genuinely enjoy helping people. You can diagnose problems efficiently and explain technical concepts in plain English rather than confusing jargon.
You take pride in delivering professional, friendly service and are committed to finding the right solution for every customer.
- 1-2+ years' experience in a Helpdesk, Service Desk or similar IT support role
- Experience troubleshooting and supporting Windows PCs and/or Apple Macs
- Knowledge of home and small business networks
- Excellent verbal and written communication
- Current Australian Driver's Licence
You don't need experience in everything, but exposure to some of these technologies will be highly regarded:
- Microsoft 365 administration and support
- Desktop hardware and software troubleshooting
- Windows operating systems
- Antivirus and endpoint security solutions
- Active Directory
- IP networking and network services
- Firewalls and cyber security solutions
- Backup software and disaster recovery solutions
- Mobile device support (Android, iPhone and iPad)
- Remote support and helpdesk ticketing systems
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