Helpdesk/IT Support Consultant

Danet Technology; Sydney; On-site; AUD 65,000 - 80,000; Full time

Job summary

Danet Technology in Sydney is seeking a driven IT support professional to deliver premium Level 1 support to clients across Windows, Mac, Microsoft 365 and cloud services. The role includes on-site visits as required and growth opportunities through training and certifications.

You will join a friendly, dynamic team in a modern office location with good public transport access. Strong communication and problem-solving skills are essential.

Qualifications

• Experience in MSP environments is highly valued.
• Excellent customer service and communication skills.
• Able to learn quickly, think on your feet and work both independently and in a team.

Responsibilities

• Provide Level 1 support to clients across a range of technologies.
• Resolve routine, first-line issues and escalate when needed.
• Some on-site work will be required and training will be provided.

Skills

Microsoft Windows OS

Apple Mac OS

Microsoft 365

SharePoint

OneDrive

Teams

Networking

Backups

Azure (VM & Networking)

3CX

Immybot

Tools

N-Able (RMM)

Microsoft Server 2016

Microsoft Server 2019

Microsoft Server 2022/2025

Job description

Are you looking for a dynamic and rapidly growing company to give your career a real boost? Our business is growing, and a great new opportunity has become available to join a friendly and fun team based in Alexandria.

In this role, you will be providing premium levels of support to our clients across a wide range of technologies. Every day is different and you will be presented with a new challenge each day. Your responsibilities will largely be to resolve Level 1 support requests. Some on-site work will also be required.

One of our core values is Customer First and it’s important that you enjoy interacting with our customers to deliver the best possible outcome. To be successful, you will need to have exceptional customer service and communication skills.

This position will provide full training, industry accepted certifications, exposure to the latest technologies and opportunities for you to advance your career.

Your colleagues form a fast-paced and hardworking team where the mood is fun and relaxed. We’re also located in a fantastic location - it has great access via public transport as well as great social venues nearby.

Skills

For this role, it would be favourable if you can demonstrate knowledge of the following:

Microsoft Windows OS

Apple Mac OS

Microsoft 365

SharePoint / OneDrive / Teams

N-Able (or other RMM)

Microsoft Server 2016, 2019, 2022/ 2025

Azure (VM, Networking, Backup and others)

Networking

Backups

3CX

Immybot

The successful candidate will also be able to demonstrate the ability to learn quickly, think on their feet and have exceptional problem-solving skills. They will also have to be able to work independently but must also be a team player.

Excellent communication skills, both verbal and written, are also essential to this role.

Experience

Experience if the following areas would be highly valued in the successful candidate:

Experience in an MSP

Conditions

To be considered for this role, you must be able to fulfil the following requirements:

Be eligible to work in Australia