Full Time - Level 1 IT Helpdesk Support Technician

Boost IT; City of Brisbane; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Birthday off

Rooftop social events every fortnight

Team breakfast

Microsoft 365/Azure/AI training

Public transport travel card

Premium Brisbane CBD office

Job summary

Boost IT in Brisbane CBD is seeking a Level 1 IT Helpdesk Support Technician for a full-time role. You will provide remote, phone and onsite support, install devices and software, and assist with maintenance tasks while learning in a professional team.

Ideal candidates will have an IT-related degree or certificate and at least 6 months in an IT helpdesk, with opportunities to upskill in Microsoft 365, AI, cybersecurity and networking through on-the-job training and a dedicated budget.

Qualifications

• MUST be customer service-focused and have strong communication skills.
• MUST have finished an IT-related degree, Diploma or certificate at TAFE or University.
• MUST have a minimum of 6 months experience in an IT helpdesk role.
• Experience in retail or customer service is advantageous.
• Obtained 365 Fundamentals or Associate Certification is advantageous.
• Troubleshooting laptops and desktop hardware/software.
• Experience with Microsoft 365 admin portal and Windows 11 is advantageous.

Responsibilities

• Provide Remote, Phone and Onsite IT Support
• Install laptops, desktops and mobile devices
• Install printers, servers and network devices for clients
• Troubleshoot Hardware and Software related issues
• Troubleshoot Network and Cloud related issues
• Provide Support for Microsoft Technologies, including Microsoft 365
• Assist with Weekly, Monthly and Quarterly Maintenance tasks
• Assist with maintaining WordPress Websites
• Resolve Service Requests & Helpdesk Tickets in a timely manner
• Assist with IT audits
• Communicate with clients and provide exceptional customer service
• Operate under ISO 27001 and 9001 standards for information security and quality assurance.

Skills

Customer service

Communication

Team player

Attention to detail

Troubleshooting

Microsoft 365 admin portal

Windows 11

Education

IT-related degree / diploma / certificate

Microsoft Fundamentals or Associate Certification

Tools

Microsoft 365 admin portal

Endpoint Manager

WordPress

Job description

Full Time - Level 1 IT Helpdesk Support Technician

For over 21 years, the team at Boost IT has been providing exceptional service to hundreds of businesses across Australia via a small and dedicated team.

We believe every business should have proactive allies that keep promises, help them grow and provide strategic value.

THE ROLE

Full Time (Mon to Fri)

We seek an enthusiastic, responsible, well-presented Level 1 Helpdesk Support Technician to join our small, dedicated national team. This role would suit someone who is a team player but can work alone. You are expected to have excellent customer service and communication skills.

This role will be ideal for someone who is currently in a Level 1 Support role and is looking for a change or to advance their skills via training and on-the-job exposure using the Microsoft 365 admin portal and Endpoint manager. We will also assist you with upgrading your skills in the areas of AI, cybersecurity and networking. This is suited to someone who has finished an IT-related degree, Diploma or certificate at TAFE or University.

Holding a current Microsoft Fundamentals or Associate Certification is advantageous.

You will be based in Brisbane CBD. A car is essential for this role.

In this role you will also:

Provide Remote, Phone and Onsite IT Support

Install laptops, desktops and mobile devices

Install printers, servers and network devices for clients

Troubleshoot Hardware and Software related issues

Troubleshoot Network and Cloud related issues

Provide Support for Microsoft Technologies, including Microsoft 365

Assist with Weekly, Monthly and Quarterly Maintenance tasks

Assist with maintaining WordPress Websites

Resolve Service Requests & Helpdesk Tickets in a timely manner

Assist with IT audits

Communicate with clients and provide exceptional customer service

Operate under ISO 27001 and 9001 standards for information security and quality

assurance.

Be available from Monday to Friday to cover our different shifts (7am to 3pm, 9am to 5pm and 11am to 7pm)

Work in a premium office space with a friendly and experienced team in the stunning heritage-listed Anzac Square building. Expect on-the-job training, time to further your education, and to attend industry events. Gain exposure to the latest trends in the industry.

SKILLS & EXPERIENCE

MUST be customer service-focused and have strong communication skills.

MUST have finished an IT-related degree, Diploma or certificate at TAFE or University.

MUST have a Minimum of 6 months experience in an IT helpdesk role.

Experience in retail or customer service is advantageous.

Obtained 365 Fundamentals or Associate Certification is advantageous.

Troubleshooting laptops and desktop hardware/software.

Experience with Microsoft 365 admin portal and Windows 11 Products is advantageous.

Strong attention to detail.

Good written, verbal and interpersonal skills with a positive can do attitude.

A genuine passion for Information Technology and excellent communication skills are a must. Experience in a customer service role would be highly regarded.

The successful applicant for this role will be part of a tight-knit team of IT experts, enabling you to learn and lift your game in a professional and fun environment. Excellent training will be provided, and you will gain access to a professional training budget to advance your Microsoft skill set.

WHAT WE HAVE

An experienced and passionate team to learn from

Work with a wide variety of clients around Australia across many sectors

Modern and Spacious Office located in the Brisbane CBD, 1 min walk from Central train station

A travel card to cover your public transport travel to and from the office

Take your birthday off on us!

Fortnightly social events on the Rooftop with great views and vibes

Complementary Team Breakfast every fortnight

In-house Microsoft 365, Azure, Cyber Security and AI training

In-house WordPress training

We will cover your Microsoft 365 Exam Certification Fees