Help Desk & IT Support

Direct Couriers; Bayside; On-site; AUD 55,000 - 75,000; Full time

Job summary

Direct Couriers is seeking a junior Help Desk & IT Support professional to join our Australian team. Reporting to the IT Manager, you will support over 350 users across Australia and New Zealand, handling desktop issues, software/network troubleshooting, and ticket resolution with a focus on fast, friendly service.

Ideal candidates are recent school leavers or early-career IT enthusiasts, studying or planning to study a Certificate II in Applied Digital Technologies, with good Windows knowledge,

Qualifications

• Certificate II in Applied Digital Technologies or currently studying.
• Proficient in the Windows family of Operating Systems.
• Basic understanding of networks and networking.
• Excellent communication skills (phone, written, listening).
• Willingness to learn and take on responsibilities.

Responsibilities

• Act as the first point of contact for IT support across the business.
• Provide Level 1 and 2 IT support via phone, email, and ticketing systems.
• Support over 350 users across Australia and New Zealand with desktop issues and software/network troubleshooting.
• Assist with remote troubleshooting and resolving tickets in a fast, friendly, and professional manner.

Skills

Excellent communication

First point of contact

IT support

Multitasking

Attention to detail

Resilience under pressure

Willingness to learn

Education

Certificate II in Applied Digital Technologies

Tools

Windows OS

JSON

XML

MS Office

Job description

Direct Couriers is an Australian-owned courier company established in 1983 and now one of the leading logistics and transportation providers across Australia and New Zealand. With over 1,500 team members, we deliver reliable same-day, overnight and international solutions for businesses of all sizes.

At Direct Couriers, our people are at the centre of everything we do. We pride ourselves on a supportive, inclusive workplace where team members are treated like family and encouraged to grow. We invest in our people, promote from within wherever possible, and hire with the future in mind, not just for today's role, but for the opportunities ahead. If you're looking for a workplace that values development, teamwork and long-term careers, you'll feel right at home here.

The Role

This is a great opportunity to join a highly reputable brand and a team that is highly regarded for their ability to deliver a high-end service. Our Help Desk & IT Support may suit a recent school leaver or junior looking for an exciting IT career within logistics/transport. Reporting to the IT Manager, you will assist with the support of over 350 users within Australia and New Zealand through providing exceptional customer service to assist with user desktop support, remote troubleshooting of software/network related issues, resolving tickets in a fast, friendly, and professional manner, whilst being mentored by our leading-edge IT professionals to grow your career.

Why should you apply?

Direct Couriers have a diverse and inclusive workforce and offer a high performance yet caring culture. We will provide ongoing training and development opportunities to help grow careers with an innovative market leader. This is a wonderful opportunity and will offer the prospect to develop, grow and provide extraordinary service to our users within a passive learning environment.

What you need is:

To be successful, the ideal applicant will have the following skills, attributes and experience:

• Act as the first point of contact for IT support across the business
• Provide Level 1 and 2 IT support via phone, email, and ticketing systems
• Commenced or looking to study a Certificate II in Applied Digital Technologies or gaining experience in a related IT field
• In depth knowledge of Microsoft Windows family of Operating Systems
• Understanding of data interchange formats such as JSON and XML
• Proficient in MS Office suite
• Basic understanding of networks and networking
• Excellent communication skills (phone, written, listening and verbal)
• Ability to multi-task and manage workloads effectively
• Strong attention to detail
• Resilience, passion and ability to work at pace and under pressure
• Willingness to learn and take on responsibilities

Please note, only shortlisted candidates will be contacted.