IT Support Technician

Recruitment Central (Qld); Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Recruitment Central (Qld) in Townsville seeks an IT Support Level 1.5-2 to join the team and grow. You will handle tickets, support local and national clients, and collaborate with senior technicians to expand your skills.

The role covers Microsoft 365, Windows, networking, backups, security and cloud environments, with opportunities to work on diverse projects and client environments.

Qualifications

• Two years' experience in IT support or similar multi-tenant environment.
• Hands-on with Microsoft 365 and Windows environments, plus networking and user administration.
• Exposure to Azure, Intune, Veeam, firewalls, ConnectWise or PowerShell is a bonus.

Responsibilities

• Manage your own tickets and support day-to-day IT environments.
• Support local and Australia-wide clients and escalate when needed.
• Work with experienced senior technicians and learn from them.
• Participate in projects, implementations and different client environments.
• Be prepared to travel to client sites occasionally.

Skills

IT support

Microsoft 365

Windows environments

Networking

User administration

Troubleshooting

Endpoint support

Tools

ConnectWise

PowerShell

Azure

Intune

Veeam

Firewalls

Job description

Already working in IT support and ready for more?

This could suit a strong Level 1.5 technician looking to step up, or an established Level 2 wanting broader exposure, better mentoring and the chance to keep developing.

Good IT fundamentals are important, but so is attitude. We’re looking for someone who enjoys solving problems and working with clients, is proactive, keen to learn and wants to be part of a team that shares knowledge.

About the Role

Based in the Townsville office, the role supports a mix of local and Australia-wide clients across their day-to-day IT environments.

The work covers Microsoft 365, Windows, networking, backups, security and cloud environments. You’ll manage your own tickets, solve what’s within your capability and have experienced technical people around you when it’s time to elevate.

And it’s not all day-to-day service desk work. There’s exposure to interesting projects, implementations and different client environments, giving you the opportunity to build your technical capability as you go.

What Are We Looking For?

Around two years’ experience in IT support, or a similar multi tenant / multi client environment would be ideal, but capability matters more than a job title.

Hands-on experience with Microsoft 365 and Windows environments is important, along with a good grounding in networking, user administration, troubleshooting and endpoint support.

Exposure to Azure, Intune, Veeam, firewalls, ConnectWise or PowerShell is a bonus, not a checklist. You don’t need to know everything.

Why Consider It?

This is a team with strong staff retention. People enjoy working here, build their skills and stay for the long term.

There are experienced senior technical people to learn from, clients across Australia and plenty of variety in the work. As your skills grow, so can your exposure to advanced support, systems engineering, cloud, cybersecurity and project work.

A current driver licence is required, along with the ability to work from the Townsville office and occasionally visit client sites.