Level 1 IT Helpdesk Support — Training & Growth
Boost IT
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Benefits offered by this job
Job summary
Boost IT in Brisbane CBD is seeking a Level 1 IT Helpdesk Support Technician for a full-time role. You will provide remote, phone and onsite support, install devices and software, and assist with maintenance tasks while learning in a professional team.
Ideal candidates will have an IT-related degree or certificate and at least 6 months in an IT helpdesk, with opportunities to upskill in Microsoft 365, AI, cybersecurity and networking through on-the-job training and a dedicated budget.
Qualifications
- MUST be customer service-focused and have strong communication skills.
- MUST have finished an IT-related degree, Diploma or certificate at TAFE or University.
- MUST have a minimum of 6 months experience in an IT helpdesk role.
- Experience in retail or customer service is advantageous.
- Obtained 365 Fundamentals or Associate Certification is advantageous.
- Troubleshooting laptops and desktop hardware/software.
- Experience with Microsoft 365 admin portal and Windows 11 is advantageous.
Responsibilities
- Provide Remote, Phone and Onsite IT Support
- Install laptops, desktops and mobile devices
- Install printers, servers and network devices for clients
- Troubleshoot Hardware and Software related issues
- Troubleshoot Network and Cloud related issues
- Provide Support for Microsoft Technologies, including Microsoft 365
- Assist with Weekly, Monthly and Quarterly Maintenance tasks
- Assist with maintaining WordPress Websites
- Resolve Service Requests & Helpdesk Tickets in a timely manner
- Assist with IT audits
- Communicate with clients and provide exceptional customer service
- Operate under ISO 27001 and 9001 standards for information security and quality assurance.
Skills
Education
Tools
Job description
Boost IT in Brisbane CBD is seeking a Level 1 IT Helpdesk Support Technician for a full-time role. You will provide remote, phone and onsite support, install devices and software, and assist with maintenance tasks while learning in a professional team.
Ideal candidates will have an IT-related degree or certificate and at least 6 months in an IT helpdesk, with opportunities to upskill in Microsoft 365, AI, cybersecurity and networking through on-the-job training and a dedicated budget.
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