Hearing Clinic Customer Care Coordinator

WSAudiology; Goulburn; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Training & development

Clinic incentive programs

Paid parental leave

Hearing aid benefits

Employee Assistance Program

Supportive team environment

Job summary

Bloom Hearing Specialists’ Goulburn Clinic is seeking a Customer Care Coordinator to welcome customers and support audiologists in delivering hearing solutions. You will ensure professional interactions, schedule assessments, and guide customers through devices, while maintaining accurate records within a collaborative healthcare team.

Applicants should have a minimum of 2 years’ experience in customer service, strong CRM and admin skills, and a passion for delivering outstanding customer

Qualifications

• Minimum of 2 years' experience in a customer service role.
• Strong computer literacy and confidence using CRM systems.
• Excellent attention to detail and administrative skills.
• Strong communication and interpersonal skills.
• Resourceful with initiative and results-driven.
• Ability to manage competing priorities.
• Collaborative yet able to work independently.
• Passion for delivering outstanding customer experiences.

Responsibilities

• Engaging with customers by phone, email and in person, providing tailored information about services and products.
• Scheduling appointments for hearing assessments and consultations with audiologists.
• Guiding customers through hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services within the community.
• Performing minor hearing aid repairs, with training provided.
• Providing administrative support and maintaining customer records.

Skills

Customer service

CRM systems

Appointment scheduling

Administrative skills

Communication

Interpersonal skills

Initiative

Prioritization

Team collaboration

Customer experience

Job description

Bloom Hearing Specialists’ Goulburn Clinic is seeking a Customer Care Coordinator to welcome customers and support audiologists in delivering hearing solutions. You will ensure professional interactions, schedule assessments, and guide customers through devices, while maintaining accurate records within a collaborative healthcare team.

Applicants should have a minimum of 2 years’ experience in customer service, strong CRM and admin skills, and a passion for delivering outstanding customer