Customer Care Coordinator — Hearing Health & Growth

WS Audiology; Goulburn; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration package

Ongoing training and professional de­v

Clinic incentive opportunities

Paid parental leave

Hearing aid benefits

Employee Assistance Program (EAP)

NPS-driven customer care culture

Supportive team environment

Job summary

Bloom Hearing Specialists in Goulburn is seeking a Customer Care Coordinator to greet and assist customers, support audiologists, and ensure positive interactions. You will manage inquiries by phone, email and in person, schedule appointments, guide clients through hearing devices and accessories, and maintain accurate records.

Ideal candidates have at least two years in customer service within retail or healthcare, strong computer skills, and a proactive, team-oriented attitude.

Qualifications

• Minimum 2 years in a customer service role within retail, healthcare, allied health or a similar environment.
• Strong computer literacy and confidence using CRM systems, appointment scheduling platforms and other business software.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• A resourceful, solutions-focused approach and the ability to take initiative.
• A results-driven mindset and the ability to manage competing priorities.
• A collaborative, positive attitude and the ability to work independently when required.

Responsibilities

• Engaging with customers by phone, email and in person, responding to enquiries and providing tailored information about our services and products.
• Scheduling appointments for hearing assessments and consultations with our audiologists.
• Guiding customers through our range of hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services within the community.
• Performing minor hearing aid repairs, with full training provided.
• Providing administrative support and maintaining accurate customer records.

Skills

Customer service

CRM systems experience

Communication

Attention to detail

Organization

Tools

CRM software

Appointment scheduling platforms

Microsoft Office

Job description

Bloom Hearing Specialists in Goulburn is seeking a Customer Care Coordinator to greet and assist customers, support audiologists, and ensure positive interactions. You will manage inquiries by phone, email and in person, schedule appointments, guide clients through hearing devices and accessories, and maintain accurate records.

Ideal candidates have at least two years in customer service within retail or healthcare, strong computer skills, and a proactive, team-oriented attitude.