Customer Care & Scheduling Specialist — Hearing Solutions

Bloom Hearing Specialists; Goulburn; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive remuneration

Ongoing training and professional dev.

Clinic incentive opportunities

Paid parental leave

Hearing aid benefits for employees and

Employee Assistance Program (EAP)

Industry-leading NPS

Supportive team environment

Job summary

Bloom Hearing Specialists in Goulburn is seeking a Customer Care Coordinator to welcome customers and support audiologists. You will handle inquiries, schedule hearing assessments, and guide clients through devices and services.

This role requires strong communication, CRM proficiency and a proactive, customer-first approach in a healthcare setting. Join a supportive team focused on delivering excellent hearing solutions.

Qualifications

• Minimum of 2 years' experience in a customer service role within retail, healthcare, allied health or a similar environment.
• Strong computer literacy and confidence using CRM systems, appointment scheduling platforms and other business software.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• A resourceful, solutions-focused approach and the ability to take initiative.
• A results-driven mindset and the ability to manage competing priorities.
• A collaborative, positive attitude and the ability to work independently when required.

Responsibilities

• Engaging with customers by phone, email and in person, responding to enquiries and providing tailored information about our services and products.
• Scheduling appointments for hearing assessments and consultations with our audiologists.
• Guiding customers through our range of hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services within the community.
• Performing minor hearing aid repairs, with full training provided.
• Providing administrative support and maintaining accurate customer records.

Skills

Customer service

CRM software

Scheduling

Attention to detail

Communication

Interpersonal skills

Initiative

Tools

CRM systems

Appointment scheduling platforms

Job description

Bloom Hearing Specialists in Goulburn is seeking a Customer Care Coordinator to welcome customers and support audiologists. You will handle inquiries, schedule hearing assessments, and guide clients through devices and services.

This role requires strong communication, CRM proficiency and a proactive, customer-first approach in a healthcare setting. Join a supportive team focused on delivering excellent hearing solutions.