Hearing Care Scheduler & Client Liaison

Bloom Hearing Specialists Anz; Echuca; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Competitive remuneration package

Ongoing training and professional dev.

Parental Leave

Hearing aid benefits for employees and

Employee Assistance Program (EAP)

Job summary

Bloom Hearing Specialists Echuca Clinic is hiring a part-time Customer Care Coordinator. The role supports audiologists and the clinic team, handling customer enquiries with a friendly, professional approach and delivering outstanding service.

You will manage scheduling for hearing assessments, guide customers through devices, perform minor repairs (training provided), and maintain accurate records. Applicants should have at least 2 years in customer service, strong CRM skills, and a passion for

Qualifications

• Minimum 2 years' experience in a customer service role within retail, healthcare, allied health, or similar.
• Strong computer literacy with CRM systems, appointment scheduling platforms and other business software.
• Excellent attention to detail and strong administrative skills.
• Strong communication and interpersonal abilities.
• Collaborative and positive attitude; able to work independently when required.
• Genuine passion for delivering outstanding customer experiences.

Responsibilities

• Engage with customers via phone, email, and face-to-face interactions, providing tailored information.
• Schedule hearing assessments and consultations with audiologists.
• Guide customers through hearing devices and accessories.
• Resolve customer concerns and deliver outstanding service experiences.
• Support local marketing initiatives to promote clinic services.
• Perform minor hearing aid repairs (full training provided).
• Provide administrative support and maintain accurate customer records.

Skills

2 years customer service experience

CRM systems proficiency

Communication skills

Interpersonal abilities

Attention to detail

Administrative skills

Teamwork and independence

Tools

CRM platforms

Scheduling software

Job description

Bloom Hearing Specialists Echuca Clinic is hiring a part-time Customer Care Coordinator. The role supports audiologists and the clinic team, handling customer enquiries with a friendly, professional approach and delivering outstanding service.

You will manage scheduling for hearing assessments, guide customers through devices, perform minor repairs (training provided), and maintain accurate records. Applicants should have at least 2 years in customer service, strong CRM skills, and a passion for