Hearing Care Concierge & Scheduling Specialist

WSA; Goulburn; In loco; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Training & development

Incentives

Parental leave

Hearing aid benefits

EAP

NPS-driven culture

Supportive team

Descrizione del lavoro

Bloom Hearing Specialists in Goulburn invites an enthusiastic Customer Care Coordinator to join our clinic. You will greet customers, support audiologists, schedule appointments and guide clients through hearing devices and accessories.

With a focus on exceptional service, you’ll respond to enquiries, maintain accurate records, and contribute to local marketing efforts. A minimum of 2 years in a customer service role is required, ideally in retail or healthcare.

Competenze

• Minimum 2 years' experience in a customer service role within retail, healthcare or allied health.
• Strong computer literacy and confidence with CRM systems and scheduling platforms.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal skills with the ability to build rapport.

Mansioni

• Engaging with customers by phone, email and in person, providing tailored information.
• Scheduling appointments for hearing assessments and consultations with audiologists.
• Guiding customers through hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services.
• Performing minor hearing aid repairs, with full training provided.
• Providing administrative support and maintaining accurate customer records.

Conoscenze

Customer service

CRM systems

Appointment scheduling

Administrative skills

Communication skills

Interpersonal skills

Initiative

Prioritisation

Team collaboration

Strumenti

CRM systems

Appointment scheduling platforms

Descrizione del lavoro

Bloom Hearing Specialists in Goulburn invites an enthusiastic Customer Care Coordinator to join our clinic. You will greet customers, support audiologists, schedule appointments and guide clients through hearing devices and accessories.

With a focus on exceptional service, you’ll respond to enquiries, maintain accurate records, and contribute to local marketing efforts. A minimum of 2 years in a customer service role is required, ideally in retail or healthcare.