Hearing Clinic Client Care Specialist

Connect Hearing; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Base salary plus monthly bonuses

Uniform allowance

Paid parental leave

Birthday leave

Employee discounts

Job summary

Connect Hearing is hiring a Client Care Representative for our Buddina clinic. This full-time role focuses on exceptional client service, administrative support to clinicians, and efficient clinic operations.

You will interact with an older client base, schedule appointments, handle billing, and contribute to a positive hearing-health journey. The position offers training, a supportive team, and opportunities for growth within a leading hearing care provider.

Qualifications

• Face-to-face customer service experience is required.
• Experience in administration is desirable.
• Strong communication and active listening skills.
• Excellent organisational and time management abilities.
• Ability to work autonomously and as part of a team.
• Proficiency with computer applications is expected.
• Interest in hearing health is helpful.

Responsibilities

• Welcome clients and manage their experience for optimal outcomes.
• Schedule and confirm appointments for clients.
• Provide administrative support to Clinicians (Audiologists/Audiometrists).
• Oversee day-to-day clinic operations including opening/closing procedures.
• Manage clinic phone line and shared email inbox.
• Billing clients accurately and handling a range of payments.
• Learn and competently use a range of software and applications.

Skills

Customer service

Administration

Communication

Time management

Organisational skills

Autonomous work

Tools

Software

Job description

Connect Hearing is hiring a Client Care Representative for our Buddina clinic. This full-time role focuses on exceptional client service, administrative support to clinicians, and efficient clinic operations.

You will interact with an older client base, schedule appointments, handle billing, and contribute to a positive hearing-health journey. The position offers training, a supportive team, and opportunities for growth within a leading hearing care provider.