Client Care & Admin Specialist - Hearing Health Impact

Sonova Group; Brisbane; Presencial; AUD 55.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive remuneration package

Salary packaging options

Employee discounts on Sonova products

Online Wellbeing Centre & EAP

LinkedIn Learning Platform

Descripción de la vacante

Sonova Group, operating Connect Hearing clinics, is seeking a dedicated Client Care Representative for our Chermside clinic in QLD. You will welcome clients, manage their experience, and provide essential admin support to clinicians.

This role focuses on delivering exceptional service to an older clientele, with full training and ongoing support provided. The position is permanent, full-time, and runs Monday to Friday from 9:00 am to 5:00 pm.

Formación

• Prior experience in face-to-face customer service and administration.
• A passion for delivering an amazing client experience.
• Great communication and active listening skills.
• Resilience, self-motivation and lots of energy.
• Excellent organisational and time management skills.
• Ability to work autonomously and effectively within a team.
• Focus on results and the best possible outcomes for both our clinic and our clients.

Responsabilidades

• Welcoming our clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for our clients.
• Providing administrative support to our Clinicians (Audiologists/Audiometrists).
• Efficiently managing the day-to-day operations of our clinics.
• Learning and competently using a range of software and applications.

Conocimientos

Customer service

Administration

Communication

Time management

Descripción del empleo

Sonova Group, operating Connect Hearing clinics, is seeking a dedicated Client Care Representative for our Chermside clinic in QLD. You will welcome clients, manage their experience, and provide essential admin support to clinicians.

This role focuses on delivering exceptional service to an older clientele, with full training and ongoing support provided. The position is permanent, full-time, and runs Monday to Friday from 9:00 am to 5:00 pm.