Hearing Care Coordinator

Connect Hearing; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Base salary plus monthly performance/z

Salary packaging options

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Employee discounts on Sonova products

Online Wellbeing Centre & Employee Aid

LinkedIn Learning Platform

Job summary

Connect Hearing in Chermside, QLD is seeking a Client Care Representative to join our clinical administration team on a full-time basis. You will engage with our predominantly older clients, coordinate appointments, and support clinicians with day-to-day operations.

This role emphasizes delivering excellent customer service, accurate billing, and managing multiple software systems. A passionate, energetic, and team‑oriented approach is essential for success and career growth in our expanding

Qualifications

• Prior experience in face‑to‑face customer service and/or administration role
• Excellent organisational and time management skills
• Great communication and active listening skills
• Resilience, self‑motivation and lots of energy
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• Intermediate computer skills
• Interest in learning about features and basic repair/maintenance of hearing aids

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for clients
• Providing administrative support to Clinicians (Audiologists/Audiometrists)
• Managing day‑to‑day clinic operations, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing clients correctly and taking a range of payments
• Learning and using a range of software and applications

Skills

Customer service

Administration

Face-to-face

Communication

Active listening

Resilience

Autonomy

Time management

Learning about hearing aids

Tools

Intermediate computer skills

Job description

Connect Hearing in Chermside, QLD is seeking a Client Care Representative to join our clinical administration team on a full-time basis. You will engage with our predominantly older clients, coordinate appointments, and support clinicians with day-to-day operations.

This role emphasizes delivering excellent customer service, accurate billing, and managing multiple software systems. A passionate, energetic, and team‑oriented approach is essential for success and career growth in our expanding