Part-Time Customer Care Coordinator — Hearing Health Champion

WSA; Echuca; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Competitive remuneration package

Ongoing training and professional dev.

Clinic incentive opportunities

Hearing aid benefits for employees and

Employee Assistance Program (EAP)

Industry-leading NPS

Job summary

Bloom Hearing Specialists Echuca Clinic is seeking a Customer Care Coordinator to welcome customers and support audiologists. You will handle enquiries, schedule assessments, and guide customers through hearing devices with a customer-focused approach.

As part of a healthcare-oriented team, you will perform minor repairs after training and maintain accurate records while assisting local marketing efforts and delivering exceptional service experiences.

Qualifications

• Minimum of 2 years' experience in a customer service role within retail, healthcare, allied health, or similar environment.
• Strong computer literacy and confidence using CRM systems, appointment scheduling platforms, and other business software.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal abilities.
• A collaborative, positive attitude with the ability to work independently when required.

Responsibilities

• Engaging with customers via phone, email, and face-to-face interactions, responding to enquiries and providing tailored information about our services and products.
• Scheduling appointments for hearing assessments and consultations with our audiologists.
• Guiding customers through our range of hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services within the community.
• Performing minor hearing aid repairs (full training provided).
• Providing administrative support and maintaining accurate customer records.

Skills

Customer service

Communication

Administrative skills

Attention to detail

Teamwork

Independent work

Education

2+ years customer service experience

Tools

CRM systems

Job description

Bloom Hearing Specialists Echuca Clinic is seeking a Customer Care Coordinator to welcome customers and support audiologists. You will handle enquiries, schedule assessments, and guide customers through hearing devices with a customer-focused approach.

As part of a healthcare-oriented team, you will perform minor repairs after training and maintain accurate records while assisting local marketing efforts and delivering exceptional service experiences.