Part-Time Customer Care Coordinator - Hearing Health

WS Audiology; Echuca; On-site; AUD 33,000 - 39,000; Part time

Benefits offered by this job

Competitive remuneration

Ongoing training and development

Hearing aid benefits

Employee Assistance Program (EAP)

Job summary

Bloom Hearing Specialists Echuca Clinic is seeking a part-time Customer Care Coordinator. You will be the welcoming face of the clinic, working with customers, audiologists and the wider team to ensure every interaction is professional and positive.

Responsibilities include scheduling appointments, guiding customers through devices, minor repairs (training provided), and supporting local marketing while maintaining accurate records. Eligibility includes Australian/New Zealand working rights.

Qualifications

• A minimum of 2 years' experience in a customer service role within retail, healthcare, allied health, or a similar environment.
• Strong computer literacy and confidence using CRM systems, appointment scheduling platforms, and other business software.
• Excellent attention to detail and solid administrative skills.
• Strong communication and interpersonal abilities.
• A collaborative, positive attitude with the ability to work independently when required.

Responsibilities

• Engaging with customers via phone, email, and face-to-face interactions, responding to enquiries and providing tailored information about our services and products.
• Scheduling appointments for hearing assessments and consultations with our audiologists.
• Guiding customers through our range of hearing devices and accessories.
• Resolving customer concerns and delivering outstanding service experiences.
• Supporting local marketing initiatives to promote clinic services within the community.
• Performing minor hearing aid repairs (full training provided).
• Providing administrative support and maintaining accurate customer records.

Job description

Bloom Hearing Specialists Echuca Clinic is seeking a part-time Customer Care Coordinator. You will be the welcoming face of the clinic, working with customers, audiologists and the wider team to ensure every interaction is professional and positive.

Responsibilities include scheduling appointments, guiding customers through devices, minor repairs (training provided), and supporting local marketing while maintaining accurate records. Eligibility includes Australian/New Zealand working rights.