Hearing Care Concierge

Cq Audiology; Rockhampton Regional; In loco; AUD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

CQ Audiology in Rockhampton is seeking a Client Advisor to be the first point of contact for clients, supporting the Audiologist and ensuring a friendly, professional, and efficient experience from first contact through ongoing care.

You will welcome clients, manage appointments, handle payments and claims, maintain records, and assist with daily clinic operations in a busy hearing-care setting.

Competenze

• Experience in medical, allied health, reception, administration or busy client-facing environments.
• Excellent communication and interpersonal skills.
• Warm, patient and empathetic approach to clients.
• Strong computer and data-entry skills.
• Excellent attention to detail and organisation.
• Ability to prioritise tasks in a busy clinic.
• Willingness to learn about hearing aids and assist clients with basic device support.
• Ability to work closely with and support the Audiologist.
• Experience with Medicare, private health or healthcare claims is advantageous, but training can be provided.

Mansioni

• Welcome clients and provide exceptional customer service
• Answer telephone calls and respond to client enquiries
• Book, confirm and manage appointments
• Provide day-to-day administrative support to the Audiologist
• Maintain accurate client records and complete data entry
• Process payments and assist with Medicare, private health and relevant hearing service claims
• Assist with stock management and ordering
• Liaise with clients, medical professionals, suppliers and other healthcare providers
• Assist clients with basic hearing aid enquiries and troubleshooting following training
• Help maintain an organised, professional and welcoming clinic environment

Conoscenze

Customer service

Communication

Attention to detail

Data-entry

Willingness to learn

Descrizione del lavoro

CQ Audiology in Rockhampton is seeking a Client Advisor to be the first point of contact for clients, supporting the Audiologist and ensuring a friendly, professional, and efficient experience from first contact through ongoing care.

You will welcome clients, manage appointments, handle payments and claims, maintain records, and assist with daily clinic operations in a busy hearing-care setting.