Client Advisor

Cq Audiology; Rockhampton Regional; On-site; AUD 42,000 - 66,000; Full time

Job summary

CQ Audiology in Rockhampton is seeking a Client Advisor to be the first point of contact for clients, supporting the Audiologist and ensuring a friendly, professional, and efficient experience from first contact through ongoing care.

You will welcome clients, manage appointments, handle payments and claims, maintain records, and assist with daily clinic operations in a busy hearing-care setting.

Qualifications

• Experience in medical, allied health, reception, administration or busy client-facing environments.
• Excellent communication and interpersonal skills.
• Warm, patient and empathetic approach to clients.
• Strong computer and data-entry skills.
• Excellent attention to detail and organisation.
• Ability to prioritise tasks in a busy clinic.
• Willingness to learn about hearing aids and assist clients with basic device support.
• Ability to work closely with and support the Audiologist.
• Experience with Medicare, private health or healthcare claims is advantageous, but training can be provided.

Responsibilities

• Welcome clients and provide exceptional customer service
• Answer telephone calls and respond to client enquiries
• Book, confirm and manage appointments
• Provide day-to-day administrative support to the Audiologist
• Maintain accurate client records and complete data entry
• Process payments and assist with Medicare, private health and relevant hearing service claims
• Assist with stock management and ordering
• Liaise with clients, medical professionals, suppliers and other healthcare providers
• Assist clients with basic hearing aid enquiries and troubleshooting following training
• Help maintain an organised, professional and welcoming clinic environment

Skills

Customer service

Communication

Attention to detail

Data-entry

Willingness to learn

Job description

As a Client Advisor, you will be an important part of the CQ Audiology team and often the first point of contact for our clients. You will work closely with our Audiologist to ensure every client receives a friendly, professional and efficient experience from the moment they contact the clinic through to their ongoing hearing care.

Key responsibilities

• Welcome clients and provide exceptional customer service
• Answer telephone calls and respond to client enquiries
• Book, confirm and manage appointments
• Provide day-to-day administrative support to the Audiologist
• Maintain accurate client records and complete data entry
• Process payments and assist with Medicare, private health and relevant hearing service claims
• Assist with stock management and ordering
• Liaise with clients, medical professionals, suppliers and other healthcare providers
• Assist clients with basic hearing aid enquiries and troubleshooting following training
• Help maintain an organised, professional and welcoming clinic environment

About you

• Previous experience in medical, allied health, reception, administration, customer service or a busy client-facing environment
• Excellent communication and interpersonal skills
• A warm, patient and empathetic approach to clients
• Strong computer and data-entry skills
• Excellent attention to detail and organisation
• Ability to prioritise tasks in a busy clinic
• Willingness to learn about hearing aids and assist clients with basic device support
• Ability to work closely with and support the Audiologist
• Experience with Medicare, private health or healthcare claims would be advantageous, but training can be provided

About us

CQ Audiology is a local independent audiology clinic located in Rockhampton. We are committed to delivering exceptional hearing care to our community.