Hearing Health Clinic Client Concierge

Amplifon; Adelaide; On-site; AUD 60,000 - 75,000; Full time

Job summary

Attune Hearing, Australia's largest private provider of government funded hearing services, seeks a Client Advisor to be the primary contact for customers and ensure a best-in-class experience at the clinic. You will support clinic Audiologists with administration, appointment bookings, and customer service.

You will organise patient flow, manage stock, and liaise with clients and medical professionals. A keen eye for detail and experience in customer service or allied health will help you excel

Qualifications

• Proven experience in or exposure to allied health OR high volume customer service or sales is required.
• Computer literacy with high levels of attention to detail and/or data entry.
• Willingness to perform basic patient assistance with hearing devices and Medicare/Private Health claims experience is advantageous.

Responsibilities

• Provide operational support to clinic Audiologists and handle administration (phones, appointments, customer service).
• Coordinate patient scheduling and client flow to ensure a positive clinic experience.
• Manage stock and liaise with internal and external stakeholders with empathy and high service levels.
• Enter data accurately to ensure smooth outcomes.

Skills

Customer service

Data entry

Relationship building

Attention to detail

Job description

Attune Hearing, Australia's largest private provider of government funded hearing services, seeks a Client Advisor to be the primary contact for customers and ensure a best-in-class experience at the clinic. You will support clinic Audiologists with administration, appointment bookings, and customer service.

You will organise patient flow, manage stock, and liaise with clients and medical professionals. A keen eye for detail and experience in customer service or allied health will help you excel