Audiology Clinic Client Advisor – Flexible Hours & Growth

Enhance Hearing Care Pty Ltd; Campbelltown; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexible FT/PT options

Supportive team environment

Exposure to clinical administration

Job summary

Enhance Hearing Care Pty Ltd – Campbelltown NSW is seeking a friendly, motivated Customer Service Advisor to join our family-owned audiology practice. You will support patients throughout their hearing healthcare journey, ensuring they feel welcomed, informed and cared for.

Responsibilities include welcoming patients, scheduling appointments, handling enquiries, processing payments and Medicare claims, and assisting with marketing and community engagement.

Qualifications

• Experience in reception, administration, or healthcare preferred.
• Proficient with Microsoft Office (Word and Excel).
• Confident communicator with strong interpersonal skills.
• Professional with patients and healthcare professionals in a clinical setting.
• Well-presented, proactive and self-motivated.
• Strong organisational skills and attention to detail.

Responsibilities

• Welcoming and assisting patients in a professional and caring manner
• Managing appointments and maximising clinician diaries
• Handling phone and email enquiries; processing payments and Medicare claims
• General administrative support including stock management and follow up calls
• Ensure the clinic environment is well-maintained and upholds high professional standards
• Other general duties as needed within the clinic
• Visiting local GP's, aged care, retirement villages and specialist clinics to promote audiology services
• Coordinating referral communications with referrers
• Assisting with local marketing initiatives and community engagement

Skills

Customer service

Communication

Organisational skills

Microsoft Word

Microsoft Excel

Reception experience

Tools

Microsoft Word

Microsoft Excel

Job description

Enhance Hearing Care Pty Ltd – Campbelltown NSW is seeking a friendly, motivated Customer Service Advisor to join our family-owned audiology practice. You will support patients throughout their hearing healthcare journey, ensuring they feel welcomed, informed and cared for.

Responsibilities include welcoming patients, scheduling appointments, handling enquiries, processing payments and Medicare claims, and assisting with marketing and community engagement.