Guest Experience Specialist — Front Desk & Local Insights

Minor Hotels; North Sydney; On-site; AUD 48,000 - 67,000; Part time

Benefits offered by this job

Career growth

Hotel discounts

Global perks

Wellness support

Parental leave

Birthday leave

Job summary

Oaks Sydney North Ryde Suites is seeking a casual Guest Service Agent dedicated to delivering warm, personalised service from check-in to check-out, guiding guests with local recommendations and a welcoming presence.

You will handle reservations via the PMS, communicate across channels, and thrive in a rotating shift pattern including weekends. Minor Hotels supports growth with rewards, discounts, and wellbeing programs.

Qualifications

• Experience delivering high-quality guest service in hospitality.
• Clear and effective written/spoken communication.
• Proactive problem solving and positive attitude.
• Willing to work weekends and rotating shifts.

Responsibilities

• Greet guests and manage check-in/check-out smoothly.
• Communicate with guests and colleagues across channels.
• Handle reservations and requests using the PMS.
• Provide personalized recommendations to enhance guest experience.

Skills

Hospitality experience

Excellent communication

Customer-focused

Professional presentation

Weekend availability

Tools

Property Management System

Job description

Oaks Sydney North Ryde Suites is seeking a casual Guest Service Agent dedicated to delivering warm, personalised service from check-in to check-out, guiding guests with local recommendations and a welcoming presence.

You will handle reservations via the PMS, communicate across channels, and thrive in a rotating shift pattern including weekends. Minor Hotels supports growth with rewards, discounts, and wellbeing programs.