Guest Experience Agent – Warm Check-ins & Local Tips

Minor Hotels; Sydney; Sur place; AUD 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Career growth

Hotel deals

Global perks

Retail rewards

Experiences

Health insurance

Generous leave

Wellness support

Résumé du poste

Oaks Sydney Goldsbrough Suites is seeking a Guest Service Agent who is passionate about delivering outstanding hospitality. You will greet guests, manage check-ins and check-outs, and provide local recommendations to ensure memorable stays in Sydney.

The role offers a flexible roster across days and evenings, including weekends and public holidays, with opportunities to develop your hospitality career within Minor Hotels.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
• Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
• Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
• Maintains a polished and professional presentation, reflecting the values and standards of the organisation.
• Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.

Responsabilités

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Connaissances

Guest service

Communication

Professional presentation

Guest issue resolution

Positive attitude

Flexibility

Description du poste

Oaks Sydney Goldsbrough Suites is seeking a Guest Service Agent who is passionate about delivering outstanding hospitality. You will greet guests, manage check-ins and check-outs, and provide local recommendations to ensure memorable stays in Sydney.

The role offers a flexible roster across days and evenings, including weekends and public holidays, with opportunities to develop your hospitality career within Minor Hotels.