Front Desk Guest Service Agent

Oaks Sydney Goldsbrough Suites; Sydney; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Career Growth

Hotel Deals

Global Perks

Retail Rewards

Experiences

Health Insurance

Parental Leave

Birthday Leave

Wellness Support

Job summary

Oaks Sydney Goldsbrough Suites is seeking a Guest Service Agent to deliver outstanding hospitality and guest experiences on a full-time, part-time, or casual basis. You will warmly welcome guests, guide them through check-in/out, and provide local insights to enhance stays.

The role requires clear communication across channels, a proactive service mindset, and the ability to work a rotating roster including weekends and holidays. Immediate start available.

Qualifications

• Experience delivering high-quality service in hospitality or customer-facing roles.
• Excellent written and verbal communication.
• Proactive, positive attitude with guest-first approach.
• Able to work weekends, holidays and rotating shifts.

Responsibilities

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Skills

Hospitality Experience

Clear Communication

Guest-centric Service

Professional Presentation

Weekend Availability

Job description

Oaks Sydney Goldsbrough Suites is seeking a Guest Service Agent to deliver outstanding hospitality and guest experiences on a full-time, part-time, or casual basis. You will warmly welcome guests, guide them through check-in/out, and provide local insights to enhance stays.

The role requires clear communication across channels, a proactive service mindset, and the ability to work a rotating roster including weekends and holidays. Immediate start available.