Guest Experience Specialist

Minor Food Holding Co., Ltd.; Sydney; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Career Growth

Hotel Discounts

Global Perks

Retail Discounts

Wellness Support

Parental Leave

Job summary

Minor Hotels' Oaks Sydney Goldsbrough Suites is seeking a Guest Service Agent to deliver warm, personalised service from check-in to check-out, guiding guests and recommending local attractions.

You will work a rotating roster across weekdays including weekends, with shifts between early morning and late evening, and you will use our property management system to coordinate reservations.

Join a global hospitality group offering career growth, hotel discounts, health benefits and wellness support.

Qualifications

• Experience delivering high-quality service in hotel, hospitality, or customer-facing environments.
• Clear, professional communication across in-person, phone, and email.
• Ability to anticipate guest needs and resolve issues proactively.

Responsibilities

• Check-in and check-out assistance with a warm welcome.
• Communicate clearly with guests and colleagues across channels.
• Process reservations and special requests using the PMS.
• Provide personalized recommendations and resolve issues promptly.

Skills

Customer service

Communication skills

Hospitality experience

Problem solving

Job description

Minor Hotels' Oaks Sydney Goldsbrough Suites is seeking a Guest Service Agent to deliver warm, personalised service from check-in to check-out, guiding guests and recommending local attractions.

You will work a rotating roster across weekdays including weekends, with shifts between early morning and late evening, and you will use our property management system to coordinate reservations.

Join a global hospitality group offering career growth, hotel discounts, health benefits and wellness support.