Part-Time Guest Services Pro — Sydney Hospitality

IHG Hotels & Resorts; Sydney; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Sydney Goldsbrough Suites is seeking a part-time Guest Service Agent to deliver exceptional hospitality and warm welcomes, from check-in to check-out, while guiding guests with local insights.

You will handle reservations, communicate across channels, and assist guests with personalised recommendations, including weekends and public holidays shifts.

Join Minor Hotels and enjoy career growth, exclusive hotel deals, global perks, wellness support, and a supportive team culture.

Qualifications

• Experience delivering high-quality service in hospitality or customer-facing environments.
• Strong written and verbal communication with professional correspondence.
• Consistently delivers exceptional service with a proactive approach to guest needs.
• Passionate about creating positive guest experiences with attentive service.
• Polished, professional presentation reflecting brand values and standards.
• Willingness to work weekends, public holidays and varied shifts.

Responsibilities

• Greet guests with warmth and manage smooth check-in and check-out.
• Communicate clearly with guests, colleagues, and stakeholders across channels.
• Process reservations and manage guest accounts in the PMS.
• Provide personalised recommendations to enhance each guest's stay.

Skills

Hospitality experience

Clear communication

Proactive service

Guest-focused mindset

Professional presentation

Flexible schedule

Job description

Oaks Sydney Goldsbrough Suites is seeking a part-time Guest Service Agent to deliver exceptional hospitality and warm welcomes, from check-in to check-out, while guiding guests with local insights.

You will handle reservations, communicate across channels, and assist guests with personalised recommendations, including weekends and public holidays shifts.

Join Minor Hotels and enjoy career growth, exclusive hotel deals, global perks, wellness support, and a supportive team culture.