Guest Experience Agent – Hospitality Front Desk

Al Rayyan Hospitality; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Wellness & EAP

Job summary

Oaks Sydney Goldsbrough Suites in Sydney is seeking a Guest Service Agent passionate about delivering outstanding hospitality and guest experiences. You will greet guests, check in/out, and assist with local recommendations, ensuring a warm, efficient service.

Join a dynamic team at Minor Hotels' Australasian portfolio, with opportunities across shifts, weekend work, and a supportive environment focused on personal growth and exceptional customer care.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Strong communication skills across in-person, phone, and email channels.
• Ability to remain positive and proactive in resolving guest needs.

Responsibilities

• Provide a warm and friendly reception to guests during check-in and check-out.
• Maintain clear communication with guests, colleagues, and stakeholders across channels.
• Process guest reservations and updates accurately using the property management system.
• Act as primary point of contact for guests, offering prompt assistance and personalised recommendations.

Skills

Hospitality experience

Customer service

Communication

Professionalism

Flexible schedule

Job description

Oaks Sydney Goldsbrough Suites in Sydney is seeking a Guest Service Agent passionate about delivering outstanding hospitality and guest experiences. You will greet guests, check in/out, and assist with local recommendations, ensuring a warm, efficient service.

Join a dynamic team at Minor Hotels' Australasian portfolio, with opportunities across shifts, weekend work, and a supportive environment focused on personal growth and exceptional customer care.