Guest Experience Agent - Front Desk

PTY

Sydney

On-site

AUD 45,000 - 60,000

Full time

8 days ago

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Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Boost

Job summary

Oaks Sydney Goldsbrough Suites in Sydney's vibrant CBD is seeking a Guest Service Agent who loves hospitality and delivering warm, personalised service to every guest. You will warmly welcome guests, assist with check-in/check-out, and guide them with local recommendations throughout their stay.

Responsibilities include handling bookings, coordinating across channels, and supporting guests with timely, friendly service.

Qualifications

Demonstrated background delivering high-quality service in hospitality or customer-facing roles.
Excellent verbal and written communication across channels.
Consistently delivers top‑tier guest service with a proactive approach.
Passionate about creating positive guest experiences and resolving issues.
Polished, professional appearance reflecting brand standards.
Willingness to work weekends, public holidays, and varying shifts.

Responsibilities

Greet guests warmly and manage smooth check‑in/check‑out processes.
Maintain clear, courteous communication with guests, colleagues and stakeholders across in‑person, phone and email.
Accurately process reservations, updates and special requests using the PMS.
Serve as a primary contact for guests, offering timely assistance and personalised recommendations.