Guest Service Agent — Flexible Shifts & Hotel Perks

Oaks-Hotels,-Resorts-; Sydney; Vor Ort; AUD 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Career growth

Hotel discounts

Global perks

Retail discounts

Wellness support

Parental leave

Zusammenfassung

Oaks Sydney Goldsbrough Suites in Sydney is seeking a Guest Service Agent dedicated to delivering outstanding guest experiences. You will warmly welcome guests, assist with check-ins/outs, and share local recommendations to enrich their stay.

The role involves guiding guests from arrival through departure, maintaining clear communication across channels, and using our PMS to manage bookings and requests. A friendly, proactive attitude and professional presentation are essential.

Qualifikationen

• Experience in hotel, hospitality or customer-facing environment.
• Ability to articulate information clearly across channels.
• Consistently high service standards with proactive approach.
• Passionate about creating positive guest experiences.
• Polished, professional presentation.
• Willing to work weekends/holidays and rotating shifts.

Aufgaben

• Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
• Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
• Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
• Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Kenntnisse

Hospitality experience

Customer service

Communication

Guest relations

Professional presentation

Flexibility

Jobbeschreibung

Oaks Sydney Goldsbrough Suites in Sydney is seeking a Guest Service Agent dedicated to delivering outstanding guest experiences. You will warmly welcome guests, assist with check-ins/outs, and share local recommendations to enrich their stay.

The role involves guiding guests from arrival through departure, maintaining clear communication across channels, and using our PMS to manage bookings and requests. A friendly, proactive attitude and professional presentation are essential.