Guest Experience Shift Leader

Hungry Jack's Pty Ltd; Australia; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Training & development

Career progression

Flexible hours

Job summary

Hungry Jack’s Pty Ltd in Australia is seeking a trainer, coach and mentor for crew level employees. Reporting to the Restaurant Manager, you will bring our values of Guest Obsessed and People Power to life, delivering exceptional service and promoting safe working conditions.

Responsibilities include leading shifts, ensuring safety and standards, training team members, role-modeling guest service, and supporting sales through suggestive selling.

Qualifications

• Experience in retail or hospitality.
• Passion for training, coaching and mentoring team members.
• Guest Obsessed mindset with commitment to exceptional service.
• Values alignment with People Power and Growth Mindset.
• High energy and a strong sense of urgency.

Responsibilities

• Leading and supervising shifts to ensure smooth and safe operations.
• Ensuring compliance with safety and operational standards.
• Providing training and coaching to team members.
• Role modelling outstanding guest service.
• Supporting sales growth through exceptional service and suggestive selling.
• Executing the National Marketing Plan to enhance customer experience.

Skills

Leadership

Coaching

Mentoring

Guest service

People skills

Job description

Hungry Jack’s Pty Ltd in Australia is seeking a trainer, coach and mentor for crew level employees. Reporting to the Restaurant Manager, you will bring our values of Guest Obsessed and People Power to life, delivering exceptional service and promoting safe working conditions.

Responsibilities include leading shifts, ensuring safety and standards, training team members, role-modeling guest service, and supporting sales through suggestive selling.