Guest Experience Lead: Zoo Lodge & Cabins

Taronga; Dubbo; On-site; AUD 47,000 - 67,000; Full time

Benefits offered by this job

Accommodation discounts

Food & beverage discounts

Fitness Passport

Social team culture

Job summary

Taronga Western Plains Zoo is seeking a Guest Experience Coordinator to lead premium hospitality service at Zoofari Lodge and related accommodation offerings, including Savannah Cabins and Billabong Camp. You will manage guest interactions from pre-arrival to post-stay, ensuring outstanding experiences in a wildlife setting.

The role involves hands-on leadership, rostering across seven days, and collaboration with internal teams to deliver exceptional food and beverage service while upholding

Qualifications

• Exceptional customer service mindset and guest engagement.
• Experience coordinating hospitality operations and teams is preferred.
• Flexible roster across all seven days including weekends and holidays.

Responsibilities

• Oversee Guest Services operations to deliver exceptional guest experiences across Taronga Western Plains Zoo accommodations.
• Collaborate with Food & Beverage teams to provide high-quality service.
• Ensure outstanding customer service within the Zoo and related experiences.
• Lead and coach the Guest Experience team to exceed expectations and foster growth.
• Promote sustainability and safety practices in line with Taronga policies.

Job description

Taronga Western Plains Zoo is seeking a Guest Experience Coordinator to lead premium hospitality service at Zoofari Lodge and related accommodation offerings, including Savannah Cabins and Billabong Camp. You will manage guest interactions from pre-arrival to post-stay, ensuring outstanding experiences in a wildlife setting.

The role involves hands-on leadership, rostering across seven days, and collaboration with internal teams to deliver exceptional food and beverage service while upholding