World‑Class Guest Experience Lead – Wildlife Lodge

Taronga Zoo; Dubbo; On-site; AUD 47,000 - 67,000; Full time

Benefits offered by this job

Complimentary passes for TarongaSydney

Accommodation discounts

Fitness Passport

Team social events

Job summary

Taronga Western Plains Zoo in Dubbo is seeking a Guest Experience Coordinator to deliver exceptional guest service across on-site accommodations and experiences. You will manage the Zoofari Lodge and other accommodation products, ensuring a seamless, memorable stay for guests in a wildlife setting.

You will work a flexible roster, including weekends and holidays, and lead a team to deliver high‑quality customer service while partnering with internal stakeholders to maintain industry-leading

Qualifications

• Experience in guest services or hospitality environments.
• Ability to work a flexible roster including weekends and public holidays.
• Excellent communication and guest engagement skills.

Responsibilities

• Deliver world‑class guest services across Taronga Western Plains Zoo accommodations and experiences.
• Oversee Zoofari Lodge, Savannah Cabins and Billabong Camp guest interactions.
• Lead and develop the Guest Experience Officers team to exceed service standards.

Skills

Guest Services

Customer Service

Team Leadership

Hospitality

Job description

Taronga Western Plains Zoo in Dubbo is seeking a Guest Experience Coordinator to deliver exceptional guest service across on-site accommodations and experiences. You will manage the Zoofari Lodge and other accommodation products, ensuring a seamless, memorable stay for guests in a wildlife setting.

You will work a flexible roster, including weekends and holidays, and lead a team to deliver high‑quality customer service while partnering with internal stakeholders to maintain industry-leading