Guest Experience Coordinator (Casual) - Taronga Western Plains Zoo

Taronga Conservation Society Australia; Dubbo; On-site; AUD 47,000 - 67,000; Part time

Benefits offered by this job

Complimentary family and friends pass

Discounts on accommodation

Discounted food & beverages

Fitness Passport

Social team activities

Job summary

Taronga Western Plains Zoo in Dubbo, NSW, invites applications for a Guest Experience Coordinator to lead guest services across Zoofari Lodge, Savannah Cabins and Billabong Camp. The role combines frontline hospitality with operations coordination in a unique wildlife setting.

You will manage guest enquiries from pre-arrival to post-stay follow-up, ensuring an unforgettable stay and outstanding service as a focal ambassador for our on-site accommodation experiences.

Qualifications

• Premium hospitality, guest engagement and operational coordination in a wildlife setting.

Responsibilities

• Oversee Guest Services operations to deliver exceptional guest experiences.
• Lead a team of Guest Experience Officers and hospitality staff to provide high-quality service.
• Partner with internal stakeholders to guarantee food and beverage service quality.
• Drive a culture of high performance, engagement and growth.

Skills

Guest services

Team leadership

Hospitality coordination

Customer service

Job description

• Based at Dubbo’s Iconic Taronga Western Plains Zoo!
• Causal positions available!
• TCSA Wages Employees Award, GEC all purpose hourly rate $41.48 Monday to Friday + additional penalties where applicable

This is a truly unique opportunity to work at Taronga Western Plains Zoo’s multi‑award‑winning Zoofari Lodge, located within the zoo grounds and surrounded by an incredible array of wildlife.

In this role, you will deliver world‑class customer service across all visitor accommodation operations and experiences, with a primary focus on Zoofari Lodge, while also overseeing our additional accommodation products, Savannah Cabins and Billabong Camp.

About The Role…

As the Guest Experience Coordinator (GEC), you are at the heart of the visitor journey and a key ambassador for Taronga Western Plains Zoo. Working alongside a passionate and vibrant team, you will be the primary point of contact for guests staying at our unique on‑site accommodation, ensuring every moment of their stay is seamless, memorable and truly world‑class.

From the first pre‑arrival enquiry through to check‑out and post‑stay follow‑up, the GEC plays a pivotal role in shaping the overall guest experience. This is a highly visible, hands‑on position that combines premium hospitality, guest engagement and operational coordination in an unforgettable wildlife setting.

Your Day to Day…

You will work across a flexible roster covering all seven days, with shifts ranging from morning through to evening. This includes weekends, public holidays and peak school holiday periods, therefore availability across a variety of shift times is required.

• Shift times are generally 7am till 3pm, 2pm till 10pm.

As GEC you will be based at the Zoofari lodge working across all accommodation locations within the zoo with responsibilities include:

• Oversee Guest Services operations to lead delivery of exceptional transformational guest experiences
• Partner with internal stakeholders to guarantee unparalleled food and Beverage service offerings
• Partner with internal stakeholders to guarantee high quality Customer services within the Zoo
• Lead and cultivate the team with an emphasis on surpassing expectations.
• Drive a culture of high performance, engagement, growth.

This role is diverse and exciting! With face‑to‑face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile.

Key Accountabilities…

• Comply with Taronga ’ s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Lead a team of Guest Experience Officers and hospitality staff, to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga ’ s sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga ’ s Work, Health and Safety Charter.

Benefits…

• Complimentary family and friends passes across both Taronga ’ s Sydney & Dubbo Zoo ’ s
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Fitness Passport
• We’re a social team - there ’ s always lots going on around the zoo that we get involved with!
• + more!

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organization.

Applications Close: 11.59PM,Wednesday 11 November 2026