Guest Experience Coordinator (Casual) - Taronga Western Plains Zoo

Taronga; Dubbo; Sur place; AUD 47 000 - 67 000; Plein temps

Avantages offerts par ce poste

Accommodation discounts

Food & beverage discounts

Fitness Passport

Social team culture

Résumé du poste

Taronga Western Plains Zoo is seeking a Guest Experience Coordinator to lead premium hospitality service at Zoofari Lodge and related accommodation offerings, including Savannah Cabins and Billabong Camp. You will manage guest interactions from pre-arrival to post-stay, ensuring outstanding experiences in a wildlife setting.

The role involves hands-on leadership, rostering across seven days, and collaboration with internal teams to deliver exceptional food and beverage service while upholding

Qualifications

• Exceptional customer service mindset and guest engagement.
• Experience coordinating hospitality operations and teams is preferred.
• Flexible roster across all seven days including weekends and holidays.

Responsabilités

• Oversee Guest Services operations to deliver exceptional guest experiences across Taronga Western Plains Zoo accommodations.
• Collaborate with Food & Beverage teams to provide high-quality service.
• Ensure outstanding customer service within the Zoo and related experiences.
• Lead and coach the Guest Experience team to exceed expectations and foster growth.
• Promote sustainability and safety practices in line with Taronga policies.

Description du poste

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Date Posted: 28 Oct 2026

• Based at Dubbo’s Iconic Taronga Western Plains Zoo!
• TCSA Wages Employees Award, GEC all purpose hourly rate $41.48 Monday to Friday + additional penalties where applicable

This is a truly unique opportunity to work at Taronga Western Plains Zoo’s multi‑award‑winning Zoofari Lodge, located within the zoo grounds and surrounded by an incredible array of wildlife.

In this role, you will deliver world‑class customer service across all visitor accommodation operations and experiences, with a primary focus on Zoofari Lodge, while also overseeing our additional accommodation products, Savannah Cabins and Billabong Camp.

About the Role…

From the first pre‑arrival enquiry through to check‑out and post‑stay follow‑up, the GEC plays a pivotal role in shaping the overall guest experience. This is a highly visible, hands‑on position that combines premium hospitality, guest engagement and operational coordination in an unforgettable wildlife setting.

Your Day to Day…

You will work across a flexible roster covering all seven days, with shifts ranging from morning through to evening. This includes weekends, public holidays and peak school holiday periods, therefore availability across a variety of shift times is required.

As GEC you will be based at the Zoofari lodge working across all accommodation locations within the zoo with responsibilities include:

• Oversee Guest Services operations to lead delivery of exceptional transformational guest experiences
• Partner with internal stakeholders to guarantee unparalleled food and Beverage service offerings
• Partner with internal stakeholders to guarantee high quality Customer services within the Zoo
• Lead and cultivate the team with an emphasis on surpassing expectations.
• Drive a culture of high performance, engagement, growth.

This role is diverse and exciting! With face‑to‑face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile.

• Comply with Taronga ’ s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Lead a team of Guest Experience Officers and hospitality staff, to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga ’ s sustainability targets and reduce environmental impact.
• Comply with and report any Work, Health and Safety incidents in line with Taronga ’ s Work, Health and Safety Charter.

Benefits…

Our employees enjoy generous employment conditions including some of the following:

• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Fitness Passport
• We’re a social team - there ’ s always lots going on around the zoo that we get involved with!
• + more!

We Value Diversity…

Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organization.

Applications Close:

11.59PM,Wednesday 11 November 2026