Guest Experience Coordinator (Casual) - Taronga Western Plains Zoo

Taronga Zoo; Dubbo; Presencial; AUD 47.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary passes for TarongaSydney

Accommodation discounts

Fitness Passport

Team social events

Descripción de la vacante

Taronga Western Plains Zoo in Dubbo is seeking a Guest Experience Coordinator to deliver exceptional guest service across on-site accommodations and experiences. You will manage the Zoofari Lodge and other accommodation products, ensuring a seamless, memorable stay for guests in a wildlife setting.

You will work a flexible roster, including weekends and holidays, and lead a team to deliver high‑quality customer service while partnering with internal stakeholders to maintain industry-leading

Formación

• Experience in guest services or hospitality environments.
• Ability to work a flexible roster including weekends and public holidays.
• Excellent communication and guest engagement skills.

Responsabilidades

• Deliver world‑class guest services across Taronga Western Plains Zoo accommodations and experiences.
• Oversee Zoofari Lodge, Savannah Cabins and Billabong Camp guest interactions.
• Lead and develop the Guest Experience Officers team to exceed service standards.

Conocimientos

Guest Services

Customer Service

Team Leadership

Hospitality

Descripción del empleo

At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and rehabilitate injured native wildlife, as well as providing best practice health care for the animals at our Zoos.

Taronga has a deep commitment to conservation science. In Australia and internationally, we work with universities, governments and conservation partners to respond to challenges impacting wildlife and people. We also have a proud tradition of delivering conservation education programs that increase knowledge and awareness and inspire students to become global leaders in conservation. Taronga receives support from the NSW Government and the Taronga Foundation. Established in 2000, the Taronga Foundation raises funds for conservation, education programs and wildlife in our care.

• Based at Dubbo's Iconic Taronga Western Plains Zoo!
• TCSA Wages Employees Award, GEC all purpose hourly rate $41.48 Monday to Friday + additional penalties where applicable

This is a truly unique opportunity to work at Taronga Western Plains Zoo's multi‑award‑winning Zoofari Lodge, located within the zoo grounds and surrounded by an incredible array of wildlife.

In this role, you will deliver world‑class customer service across all visitor accommodation operations and experiences, with a primary focus on Zoofari Lodge, while also overseeing our additional accommodation products, Savannah Cabins and Billabong Camp.

About the Role…
As the Guest Experience Coordinator (GEC), you are at the heart of the visitor journey and a key ambassador for Taronga Western Plains Zoo. Working alongside a passionate and vibrant team, you will be the primary point of contact for guests staying at our unique on‑site accommodation, ensuring every moment of their stay is seamless, memorable and truly world‑class.

From the first pre‑arrival enquiry through to check‑out and post‑stay follow‑up, the GEC plays a pivotal role in shaping the overall guest experience. This is a highly visible, hands‑on position that combines premium hospitality, guest engagement and operational coordination in an unforgettable wildlife setting.

Your Day to Day…
You will work across a flexible roster covering all seven days, with shifts ranging from morning through to evening. This includes weekends, public holidays and peak school holiday periods, therefore availability across a variety of shift times is required.

As GEC you will be based at the Zoofari lodge working across all accommodation locations within the zoo with responsibilities including:

• Oversee Guest Services operations to lead delivery of exceptional transformational guest experiences
• Partner with internal stakeholders to guarantee unparalleled food and Beverage service offerings
• Partner with internal stakeholders to guarantee high quality Customer services within the Zoo
• Lead and cultivate the team with an emphasis on surpassing expectations.
• Drive a culture of high performance, engagement, growth.

This role is diverse and exciting! With face‑to‑face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile.

• Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Lead a team of Guest Experience Officers and hospitality staff, to deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental impact.
• Comply and report any Work, Health and Safety incidents in line with Taronga's Work, Health and Safety Charter.

Benefits…Our employees enjoy generous employment conditions including some of the following:

• Complimentary family and friends passes across both Taronga's Sydney & Dubbo Zoo's
• A wide range of discounts on our award winning accommodation across both sites
• Discounted food and beverage purchases across the sites
• Fitness Passport
• We're a social team - there's always lots going on around the zoo that we get involved with!
• + more!

We Value Diversity…
Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances.

Taronga is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organization.

We offer:

Taronga is more than just a workplace - we're a collaborative community of kind and respectful people who share a passion for making a positive impact on the world.