Guest Experience Lead — Wildlife Lodge

Taronga Conservation Society Australia; Dubbo; Sur place; AUD 47 000 - 67 000; Temps partiel

Avantages offerts par ce poste

Complimentary family and friends pass

Discounts on accommodation

Discounted food & beverages

Fitness Passport

Social team activities

Résumé du poste

Taronga Western Plains Zoo in Dubbo, NSW, invites applications for a Guest Experience Coordinator to lead guest services across Zoofari Lodge, Savannah Cabins and Billabong Camp. The role combines frontline hospitality with operations coordination in a unique wildlife setting.

You will manage guest enquiries from pre-arrival to post-stay follow-up, ensuring an unforgettable stay and outstanding service as a focal ambassador for our on-site accommodation experiences.

Qualifications

• Premium hospitality, guest engagement and operational coordination in a wildlife setting.

Responsabilités

• Oversee Guest Services operations to deliver exceptional guest experiences.
• Lead a team of Guest Experience Officers and hospitality staff to provide high-quality service.
• Partner with internal stakeholders to guarantee food and beverage service quality.
• Drive a culture of high performance, engagement and growth.

Connaissances

Guest services

Team leadership

Hospitality coordination

Customer service

Description du poste

Taronga Western Plains Zoo in Dubbo, NSW, invites applications for a Guest Experience Coordinator to lead guest services across Zoofari Lodge, Savannah Cabins and Billabong Camp. The role combines frontline hospitality with operations coordination in a unique wildlife setting.

You will manage guest enquiries from pre-arrival to post-stay follow-up, ensuring an unforgettable stay and outstanding service as a focal ambassador for our on-site accommodation experiences.