Guest Experience Front Office Supervisor

Minor Hotels; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Oaks Sydney Goldsborough Suites is seeking a Front Office Supervisor (full time and/or part time) with proven front office experience, leadership qualities and a passion for delivering exceptional guest experiences. The role requires guiding the team, maintaining service standards and managing guest check-ins/check-outs in a dynamic hotel environment.

Responsibilities include leading daily operations, resolving guest issues promptly, and ensuring a warm, professional guest journey across all

Qualifications

• Proven leadership ability to manage and motivate a hotel front office team.
• Strong guest service standards and hospitality knowledge.
• Ability to maintain a positive, professional demeanor under pressure.
• Excellent time management and prioritization of tasks.
• Impeccable professional presentation and attire.

Responsibilities

• Lead and support the team to deliver exceptional guest experiences and a warm welcome.
• Serve as a role model, sharing expertise and motivating the team to high service standards.
• Oversee daily tasks to ensure accuracy and timely completion.
• Manage guest arrivals and departures for seamless check-in/check-out.
• Address guest complaints promptly, maintaining high guest satisfaction.

Skills

Leadership

Guest service

Team motivation

Time management

Professional presentation

Flexible scheduling

Job description

Oaks Sydney Goldsborough Suites is seeking a Front Office Supervisor (full time and/or part time) with proven front office experience, leadership qualities and a passion for delivering exceptional guest experiences. The role requires guiding the team, maintaining service standards and managing guest check-ins/check-outs in a dynamic hotel environment.

Responsibilities include leading daily operations, resolving guest issues promptly, and ensuring a warm, professional guest journey across all