Guest Experience Front Office Supervisor

MH Management (NSW) Pty Ltd; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Exclusive hotel deals 50% off stays

Global perks across Minor Hotels

Retail rewards at AU/NZ retailers

Experiences and activities discounts

Health insurance & banking benefits

Generous leave incl. parental &生日假

Wellness support (EAP)

Job summary

Oaks Sydney Goldsborough Suites is seeking a Front Office Supervisor with proven front office experience and leadership qualities to join our team. You will lead the team, ensure a warm welcome for all guests, and maintain high service standards across the front desk and guest areas.

Responsibilities include managing check-ins/check-outs, handling guest feedback, and ensuring timely completion of daily tasks.

Qualifications

• Demonstrated leadership skills with the ability to effectively manage and motivate a team.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Responsibilities

• Lead and support the front office team to deliver exceptional guest experiences.
• Act as a role model and continuously motivate staff to achieve high service standards.
• Oversee daily tasks and ensure they are executed accurately and in a timely manner.
• Manage guest arrivals and departures for a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally to maintain high levels of guest satisfaction.

Skills

Leadership & supervision

Guest service

Team motivation

Time management

Professional presentation

Weekend availability

Job description

Oaks Sydney Goldsborough Suites is seeking a Front Office Supervisor with proven front office experience and leadership qualities to join our team. You will lead the team, ensure a warm welcome for all guests, and maintain high service standards across the front desk and guest areas.

Responsibilities include managing check-ins/check-outs, handling guest feedback, and ensuring timely completion of daily tasks.