Front Office Supervisor

Minor Hotels; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

Oaks Sydney Goldsborough Suites is seeking a Front Office Supervisor (full time and/or part time) with proven front office experience, leadership qualities and a passion for delivering exceptional guest experiences. The role requires guiding the team, maintaining service standards and managing guest check-ins/check-outs in a dynamic hotel environment.

Responsibilities include leading daily operations, resolving guest issues promptly, and ensuring a warm, professional guest journey across all

Qualifications

• Proven leadership ability to manage and motivate a hotel front office team.
• Strong guest service standards and hospitality knowledge.
• Ability to maintain a positive, professional demeanor under pressure.
• Excellent time management and prioritization of tasks.
• Impeccable professional presentation and attire.

Responsibilities

• Lead and support the team to deliver exceptional guest experiences and a warm welcome.
• Serve as a role model, sharing expertise and motivating the team to high service standards.
• Oversee daily tasks to ensure accuracy and timely completion.
• Manage guest arrivals and departures for seamless check-in/check-out.
• Address guest complaints promptly, maintaining high guest satisfaction.

Skills

Leadership

Guest service

Team motivation

Time management

Professional presentation

Flexible scheduling

Job description

Oaks Sydney Goldsborough Suites are looking for a Full Time and/or Part Time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Key Responsibilities Include:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm

Qualifications

To be successful in this role, you will require the following:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.