Guest Experience Front Desk Specialist

Discovery Parks; Whitsunday Regional; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Service recognition awards

Access to Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks is seeking a Front Office Receptionist to greet guests at our Whitsunday Regional park. This role involves welcoming guests, processing check-ins/outs, and managing reservations using RMS, while coordinating with housekeeping to ensure rooms are ready.

The ideal candidate will have front office hospitality experience, excellent communication skills, and the ability to handle cash and details accurately. Weekend, public holiday, and evening availability is required.

Qualifications

• Experience in front office/hospitality roles.
• Strong communication and interpersonal skills.
• Proficiency with reservation systems and cash handling.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Provide high standard customer service at front desk.
• Process guest check-ins and check-outs accurately.
• Use RMS or similar booking system to manage reservations and accounts.
• Coordinate with housekeeping to track accommodation readiness.
• Provide guests with information about local area and property.
• Handle day-to-day office administration.
• Maintain positive relationships with park teams, residents, and guests.

Skills

Customer service

Guest experience

Cash handling

Communication

Organizational skills

Weekend/evening flexibility

Tools

RMS/Reservation Booking System

Job description

Discovery Parks is seeking a Front Office Receptionist to greet guests at our Whitsunday Regional park. This role involves welcoming guests, processing check-ins/outs, and managing reservations using RMS, while coordinating with housekeeping to ensure rooms are ready.

The ideal candidate will have front office hospitality experience, excellent communication skills, and the ability to handle cash and details accurately. Weekend, public holiday, and evening availability is required.