Guest Experience Front Desk Receptionist

Discovery Parks; South Australia; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Discounted accommodation at 300+ parks

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

Discovery Parks is seeking a Front Office Receptionist to welcome guests across our park network. You will deliver high-standard guest service, handle check-ins and outs, and process reservations using RMS or a similar system.

The role requires strong communication, cash handling, attention to detail, and flexibility to work weekends and evenings. A current driver's licence is essential, with opportunities to grow within the G’day Group.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Proficient computer skills, including RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current driver’s licence essential.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and outs.
• Accurately using the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Completing the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Front Office experience

Guest experience

Cash handling

Communication skills

Organizational skills

Attention to detail

Flexibility

Tools

RMS booking system

Job description

Discovery Parks is seeking a Front Office Receptionist to welcome guests across our park network. You will deliver high-standard guest service, handle check-ins and outs, and process reservations using RMS or a similar system.

The role requires strong communication, cash handling, attention to detail, and flexibility to work weekends and evenings. A current driver's licence is essential, with opportunities to grow within the G’day Group.