Guest Experience Front Desk Specialist

Discovery Parks Group; New South Wales; Hybrid; AUD 48,000 - 62,000; Full time

Benefits offered by this job

Discounted accommodation at over 300G’

Discounts with G'day Rewards Partners

Service recognition awards

Access to Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks Moama Waters is seeking a Front Office Receptionist to welcome guests and deliver high standards of service. You will process check-ins and check-outs, manage bookings in RMS or a similar system, and coordinate with housekeeping to ensure cabins are ready for guests.

The ideal candidate will have hospitality front office experience, excellent communication skills, cash handling ability, and strong organization with a flexible weekend/evening schedule.

Qualifications

• Previous front office experience in hospitality.
• Commitment to delivering exceptional guest experiences.
• Proficiency with RMS or booking systems.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organization and attention to detail.
• Flexible weekends and evenings.

Responsibilities

• Provide high standard of customer service.
• Process guest check-ins and check-outs.
• Use booking system to manage reservations and accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Provide guests information on local areas of interest.
• Complete day-to-day office administration.
• Maintain relationships with park teams, residents and guests.

Skills

Front office experience

Guest service excellence

Cash handling

Excellent communication

Organizational skills

Weekend/evening flexibility

Tools

RMS or comparable Reservation Booking System

Job description

Discovery Parks Moama Waters is seeking a Front Office Receptionist to welcome guests and deliver high standards of service. You will process check-ins and check-outs, manage bookings in RMS or a similar system, and coordinate with housekeeping to ensure cabins are ready for guests.

The ideal candidate will have hospitality front office experience, excellent communication skills, cash handling ability, and strong organization with a flexible weekend/evening schedule.