Guest Experience Front Desk – Park

Discovery Parks; Bundaberg; On-site; AUD 34,000 - 42,000; Full time

Benefits offered by this job

Discounted accommodation at DiscoveryP

G'day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

Discovery Parks is seeking a Front Office Receptionist to welcome guests across our park network. You will handle check-ins, reservations and guest inquiries, coordinating with housekeeping and reservations teams to ensure smooth arrivals.

The role requires strong communication, cash handling, and familiarity with RMS or a comparable booking system, plus a flexible weekend/evening schedule. A valid driver’s licence is essential for site duties.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Proficient with reservation/booking systems (RMS or comparable).
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current driver’s licence essential.

Responsibilities

• Providing a high standard of customer service.
• Processing guest check-ins and outs.
• Accurately using the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Completing the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Front Office Experience

Hospitality mindset

Cash handling

Communication skills

RMS or Booking System

Organizational skills

Positive attitude

Weekend/evening availability

Driver's licence

Tools

RMS Booking System

Job description

Discovery Parks is seeking a Front Office Receptionist to welcome guests across our park network. You will handle check-ins, reservations and guest inquiries, coordinating with housekeeping and reservations teams to ensure smooth arrivals.

The role requires strong communication, cash handling, and familiarity with RMS or a comparable booking system, plus a flexible weekend/evening schedule. A valid driver’s licence is essential for site duties.