Guest Experience Front Desk Concierge

Discovery Parks; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with our G’day Rewards Partn

Service recognition awards

Access to Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks is seeking a Front Office Receptionist to be the welcoming face of our park. You will provide a high standard of customer service, process guest check-ins and check-outs, and use the RMS booking system to make reservations and manage accounts.

You will coordinate with the Housekeeping team, supply guests with information about local areas, and perform day-to-day office administration while maintaining strong relationships with park teams, residents and guests.

Qualifications

• Front Office experience in hospitality.
• Strong guest service mindset and communication abilities.
• Competence with reservation systems and cash handling.

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and check-outs
• Using the RMS booking system to make reservations and manage accounts
• Coordinate with Housekeeping to track readiness of accommodation
• Supply guests information regarding property and local areas

Skills

Front Office experience

Guest experience focus

RMS or booking system

Communication skills

Cash handling

Organisational skills

Weekend/shift flexibility

Driver's licence

Tools

RMS/Reservation System

Job description

Discovery Parks is seeking a Front Office Receptionist to be the welcoming face of our park. You will provide a high standard of customer service, process guest check-ins and check-outs, and use the RMS booking system to make reservations and manage accounts.

You will coordinate with the Housekeeping team, supply guests with information about local areas, and perform day-to-day office administration while maintaining strong relationships with park teams, residents and guests.