Guest Experience Front Desk - Park Receptionist

LiveHire Limited; Yeppoon; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Discounted park stays

G’day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks – Coolwaters, Yeppoon (G’day Group) is seeking a Front Office Receptionist to greet guests and manage daily front-of-house tasks. You’ll handle check-ins/outs, reservations, and guest enquiries while coordinating with housekeeping and other park teams.

Ideal candidates are passionate about guest experience, have strong communication and cash-handling skills, and can operate RMS or similar systems. A valid driver’s license and flexibility for weekends/evenings are required.

Qualifications

• Passionate about delivering exceptional Guest experience.
• Proficient computer skills; knowledge of RMS or comparable Reservation Booking System preferred.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Flexible to work weekends, public holidays, and evenings as needed.
• Current driver’s license essential.

Responsibilities

• Provide a high standard of customer service.
• Process guest check-ins and check-outs.
• Use the park booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track accommodation readiness.
• Provide guests with information on property and local areas of interest.
• Complete day-to-day office administration.
• Maintain relationships with park teams, residents and guests.

Skills

Guest experience

Computer skills

Communication skills

Cash handling

Organizational skills

Tools

RMS

Job description

Discovery Parks – Coolwaters, Yeppoon (G’day Group) is seeking a Front Office Receptionist to greet guests and manage daily front-of-house tasks. You’ll handle check-ins/outs, reservations, and guest enquiries while coordinating with housekeeping and other park teams.

Ideal candidates are passionate about guest experience, have strong communication and cash-handling skills, and can operate RMS or similar systems. A valid driver’s license and flexibility for weekends/evenings are required.