Guest Experience Front Desk Specialist

Discovery Parks; New South Wales; Hybrid; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation

G’day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions

Job summary

Discovery Parks invites applications for a Front Office Receptionist to be the welcoming face of our park across Australia. You will manage guest check-ins/outs, handle reservations, and coordinate with housekeeping to ensure accommodation readiness.

We value exceptional guest experiences, strong communication, and careful cash handling, with a flexible schedule including weekends and evenings as required. A current driver’s licence is essential.

Qualifications

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills
• Ability to handle cash transactions accurately
• Strong organizational skills and attention to detail
• Enthusiastic and positive attitude
• Flexibility to work weekends, public holidays, and evenings as needed
• Current drivers licence essential

Responsibilities

• Provide high standard of customer service to guests.
• Process guest check-ins and check-outs.
• Accurately use the park booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track readiness of accommodation.
• Supply guests with information about property and local areas of interest.
• Complete day-to-day office administration.
• Maintain excellent relationships with park teams, residents and guests.

Skills

Front Office experience

Guest experience

Reservation system RMS

Communication skills

Cash handling

Organizational skills

Positive attitude

Weekend/evening flexibility

Driver’s license

Tools

RMS or comparable Reservation Booking System

Job description

Discovery Parks invites applications for a Front Office Receptionist to be the welcoming face of our park across Australia. You will manage guest check-ins/outs, handle reservations, and coordinate with housekeeping to ensure accommodation readiness.

We value exceptional guest experiences, strong communication, and careful cash handling, with a flexible schedule including weekends and evenings as required. A current driver’s licence is essential.