Guest Experience Front Desk - Parks & Resorts

Discovery Parks; South Australia; On-site; AUD 40,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

G'day Rewards Partner discounts

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

10 days on 4 days off roster

Job summary

Discovery Parks is seeking a friendly Front Office Receptionist to warmly welcome guests, handle check-ins and check-outs, and manage guest accounts.

You will operate the park booking system, coordinate with Housekeeping to track room readiness, and share information on local sights and activities.

The role requires hospitality experience, excellent communication, cash handling accuracy, strong organisation and a flexible weekend/evening schedule.

Qualifications

• Experience in front office within hospitality industry.
• Proficient with RMS or equivalent reservation system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Willingness to work weekends, public holidays and evenings.
• Current driver’s licence.

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

Skills

Front Office experience

Hospitality

Customer service

Cash handling

Communication skills

Organisational skills

Flexibility weekends/holidays

Driver's license

Tools

RMS or similar booking system

Job description

Discovery Parks is seeking a friendly Front Office Receptionist to warmly welcome guests, handle check-ins and check-outs, and manage guest accounts.

You will operate the park booking system, coordinate with Housekeeping to track room readiness, and share information on local sights and activities.

The role requires hospitality experience, excellent communication, cash handling accuracy, strong organisation and a flexible weekend/evening schedule.