Guest Experience Front Desk Specialist

Discovery Parks Group; Western Australia; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Discounted accommodation at over 300 G

Discounts with G’day Rewards Partners

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks Group is seeking a Front Office Receptionist to warmly welcome guests at our park. You will handle check-ins/outs, reservations in RMS, and coordinate with housekeeping to ensure readiness of accommodation.

Ideal applicants have frontline hospitality experience, superb communication, and strong organization. The role requires flexibility for weekends and evenings, with a current driver’s licence as essential.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Passionate about delivering exceptional Guest experience.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

Skills

Customer service

Guest experience

Communication

Interpersonal skills

Cash handling

Organization

Attention to detail

Weekend availability

Tools

RMS

Job description

Discovery Parks Group is seeking a Front Office Receptionist to warmly welcome guests at our park. You will handle check-ins/outs, reservations in RMS, and coordinate with housekeeping to ensure readiness of accommodation.

Ideal applicants have frontline hospitality experience, superb communication, and strong organization. The role requires flexibility for weekends and evenings, with a current driver’s licence as essential.