Front Desk & Reservations Specialist

Discovery Parks; Western Australia; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Discounted accommodation

G’day Rewards discounts

Service recognition awards

Employee Assistance Program

Internal promotions and opportunities

Job summary

Discovery Parks in Western Australia is seeking a Front Office Receptionist to warmly welcome guests and support daily park operations.

You will handle check-ins/outs, reservations, guest inquiries, and daily admin while coordinating with housekeeping and park teams to ensure a seamless guest experience.

We value a friendly, professional attitude, cash handling accuracy, and a valid driver's licence, with weekend and evening shifts as required.

Qualifications

• Previous Front Office experience within the hospitality industry.
• Proficient in RMS or comparable Reservation Booking System.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current driver's licence essential.

Responsibilities

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

Skills

Front Office experience

RMS/Booking system

Communication skills

Cash handling

Organizational skills

Positive attitude

Weekend/evening flexibility

Driver's licence

Tools

RMS

Job description

Discovery Parks in Western Australia is seeking a Front Office Receptionist to warmly welcome guests and support daily park operations.

You will handle check-ins/outs, reservations, guest inquiries, and daily admin while coordinating with housekeeping and park teams to ensure a seamless guest experience.

We value a friendly, professional attitude, cash handling accuracy, and a valid driver's licence, with weekend and evening shifts as required.