Guest Experience Front Desk & Reservations

G'day Group; Melbourne; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Discounted accommodation at 300+ G'day

Discounts with G’day Rewards Partners

Service recognition awards

Access to Employee Assistance Program

Internal promotions and opportunities

Job summary

G’day Group is seeking a Front Office Receptionist to warmly welcome guests at our park. You will handle check-ins/outs, reservations, and guest inquiries, working closely with housekeeping and other park teams.

The role requires front office experience in hospitality, strong guest service focus, and solid communication skills. Flexibility to work weekends and evenings is expected in this busy park environment.

Qualifications

• Previous Front Office experience in hospitality.
• Passionate about delivering exceptional Guest experience.
• Proficient with RMS or a similar booking system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Flexible to work weekends, public holidays and evenings.

Responsibilities

• Provide high standard of customer service at the park reception.
• Process guest check-ins and check-outs.
• Use the booking system to make reservations and manage accounts.
• Coordinate with Housekeeping to track accommodation readiness.
• Provide guests with information about the property and local area.
• Carry out day-to-day office administration.
• Maintain strong relationships with park teams, residents and guests.

Skills

Front Office experience

Guest experience

Communication skills

Cash handling

Organizational skills

Weekend/holiday availability

Driver's license

Customer service

Tools

RMS (Reservation Booking System)

Job description

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

About Us

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2500 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

The Role

Duties

We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests
  
  

What We Look For

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Current drivers licence essential
  
  

Benefits to You

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities
  
  

How To Apply

Are you an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry? APPLY NOW!

Before receiving a job offer, candidates must consent to a Federal Police Clearance.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.

The G’day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.