Guest Experience Front Desk Specialist

LiveHire Limited; Nagambie; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Discounted accommodation at parks

Employee discounts

Training and development opportunities

Job summary

G’day Group is seeking a Front Office Receptionist to greet guests and manage core front desk duties at our park network. You will handle check-ins/outs, reservations, and guest inquiries, ensuring a smooth, welcoming experience in a busy hospitality environment.

Role requires RMS proficiency, strong communication, cash handling accuracy, and excellent organization. Weekend, public holiday, and evening shifts are expected to meet guest needs.

Qualifications

• Previous Front Office experience in hospitality.
• Proficient in RMS or comparable reservation system.
• Excellent communication and interpersonal skills.
• Ability to handle cash transactions accurately.
• Strong organizational skills and attention to detail.
• Willing to work weekends, public holidays, and evenings.
• Current driver's licence.

Responsibilities

• Provide a high standard of customer service.
• Process guest check-ins and check-outs.
• Accurately use the park booking system to make reservations and manage accounts.
• Coordinate with the Housekeeping team to track readiness of accommodation.
• Supply guests information regarding property and local areas of interest.
• Completing the day-to-day office administration.
• Maintain excellent relationships with the park teams, residents and guests.

Skills

Customer service

Cash handling

Communication

Organization

Guest experience

Flexibility

Tools

RMS

Job description

G’day Group is seeking a Front Office Receptionist to greet guests and manage core front desk duties at our park network. You will handle check-ins/outs, reservations, and guest inquiries, ensuring a smooth, welcoming experience in a busy hospitality environment.

Role requires RMS proficiency, strong communication, cash handling accuracy, and excellent organization. Weekend, public holiday, and evening shifts are expected to meet guest needs.